FAQ

In order for CBM to protect the donations made on our site, we have strong security measures in place to guard against fraudulent transactions. Here are some common reasons that we might not have been able to process your donation:

• The billing address you entered does not match the billing address associated with your credit card.
• The security code entered does not match the one on your card.
• The expiration date entered has either passed or does not match what your bank has on record.
• Your bank has declined the charge.

Unfortunately, we are not able to reattempt a transaction once it has been declined. We encourage you to submit your donation again, double-checking that your zip code, billing address, and credit card details are correct. 

All credit card donations are processed through Braintree, a secure third-party payment gateway for credit card payments. Because all transactions go through third parties, CBM does not store or retain credit card numbers. Further, we will never release your personal information to any outside party unless authorized to do so. All donations made through CBM are kept private over Braintree secure networks.

We currently accept credit/debit cards online. This is the safest for all parties involved.

We want you to be wildly, over-the-moon happy with your donation. If you're not, let us know! Through CBM Guaranteed, CBM promises donors complete satisfaction with every facet of the donation process. If you aren't satisfied with your donation experience, CBM will provide money back in the form of a gift card that can be used to support another project on CBM.org.